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UK Mail Customer Service Number

We will forward you call to the UK Mail Customer Service Number
Click to call 0845 459 2648

What do UK Mail deliver?

UK Mail is a UK based courier service that is part of DHL (formally known as Business Post).   Logistics of parcel and letter delivery is critical for most businesses.  UK Mail delivery hundreds of thousands of parcels to offices and homes in the UK everyday.  The company is part of DHL and also deliver internationally to over 220 countries.

With a network of over 55 courier depots and over 2500 parcel delivery vehicles across the UK.  UK Mail is one of the UK fast growing courier services.  They offer time sensitive deliveries of letters and parcels, to ensure your letters or parcels gets where they needs to be on time.  A fundamental aim of UK Mail, is to ensure sending and receiving parcels is simple, with various convenient services to suit your needs.  Given that they hold a number of large contracts with global brands, as well as SMEs, to ensure reliable and cost effective deliveries.

UK Mail Delivery Times for Parcels

Delivery times for UK Mail vary depending on which service has been used to send the package.  A wide range of different courier services are on offer to suit you requirements.   It is important when sending a letter or parcel that you select the right courier service for you and it is often a balance between, delivery time, security and cost.

If you are waiting on a parcel and you are unsure what time it is going to be delivered.  Give UK Mail customer services a ring and they will see where your parcel is and give you information about when it will be delivered.  If you ring 0845 459 2648 we will forward your call to UK Mail, so a member of their team can help you locate your UK Mail delivery.

UK Mail delivery times

  • Guaranteed pre 9am delivery
  • By 10:30am guaranteed delivery
  • By 12pm noon guaranteed delivery
  • Guaranteed by the end of the next working day delivery
  • Saturday delivery guaranteed pre 9am
  • Saturday delivery guaranteed pre 10:30am
  • Standard Saturday delivery
  • Standard delivery is up to 8pm, but usually by 6pm


Video by BEUMER Group TV:

UK Mail tracking

UK Mail provide an excellent tracking system and notification scheme.  Not only can you see where your parcel is that you have sent, but your customers can receive notifications of pre-delivery, one hour ETA notifications, the option to know when your parcel is next to be delivered on-route and after the delivery is made.  UK Mail provide a live tracker that users can access, to inform them what number on the list of deliveries they are and what number the driver is currently up to.

To track a parcel with UK Mail you need to go to the Parcel Tracker on their website or give them a call by ringing 0845 459 2648 and we will forward your tracking query to them.  To track a parcel you will need your tracking number, reference number or consignment number.

UK Mail Parcel Tracker Status Meanings

As soon as a parcel or delivery becomes an order with UK Mail, it is given a reference number and tracking code.  When tracking a delivery using the UK Mail Parcel Tracker, it will tell you the status of your parcel.  Tracker status can often be confusing, but the status of your delivery is explained below.


UK Mail have collected your parcel from the sender or collection point. It will not be delivered on that day unless it is on a same day delivery.  If you need to know when it will be delivered.  Just give UK Mail a call.

If it is a Friday, your delivery may not be delivered until Monday, even if it is on a next day delivery, as Sundays are not a working day.  However, if it is on a Saturday delivery, it maybe delivered on the Saturday.

At Delivery Location

Your delivery is at the UK Mail depot and you may get your delivery today.  You can call them to see if your tracking status has changed to ‘out for delivery’ yet.

Out For Delivery

Between 7am and 6pm (in rare cases up to 8pm) our drivers are out making deliveries.  Use the UK Mail Parcel Tracker to get notifications of when your parcel will be delivered.  Or ring UK Mail and ask them to send notifications to your mobile.


With success, the delivery has been made.  If you have not received the parcel, give them a ring to see who signed for your parcel.

Part Delivered

Only part of the delivery has been made.  You will need to contact their customer services for further information as to when the rest of your parcel will be delivered.

Delivery Attempted

UK Mail attempted to deliver you parcel, but no one was available to sign for it.  They will try again the following day.  If the next day will not be suitable for you, you can give them a ring to arrange a suitable delivery day.

Please Call

UK Mail have your delivery, but they cannot make the delivery.  You need to call them to see what the issue is.


For unknown circumstances, you parcel delivery schedule is delayed.  Give UK Mail a call to see when your delivery will be made.

UK Mail Complaints Phone Number

UK Mail value their customers, as they are the heart of the company.  It is through satisfied customers that UK Mail is successful and can grow to offer better services through-out the world.  The fully trained staff care for customers and their deliveries, not just while UK Mail has your parcel, but as aftercare also.

Occasionally, things go wrong and customers can feel disappointed.  If you call UK Mail using the phone number on this page and tell them about your issue or complaint, they will investigate the problem and try to put things right.  Raising a complaint to UK Mail is simple, but have your reference number to hand so they can locate your order.

Do you need to make a complaint about a damaged parcel to UK Mail?  Take photographs of the parcel before you open it, so you can send the evidence to UK Mail complaints.


UK Mail Customer Service Number

Conveniently, the UK Mail Customer Service number is open Monday to Friday 9am – 6pm and 9am – 4pm on Saturdays.

UK Mail Customer Service Number

We can forward your call to customer services, by using the number below.

Click to call 0845 459 2648

Calls to 0844 and 0845 numbers cost 7p per minute, plus the standard telephone access charge for you telephone provider.  Number Search is a call connection service.  Hence, we are not associated with the businesses, companies or organisations listed in our directory.

UK Mail
Unit 1
Blackheath Lane

UK Mail Customer Service Opening Times

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 4pm
Sunday Closed Closed