Calls cost up to 7p per minute for 0845 and 0844 numbers, plus your telephone company’s network access charge.

ACAS Helpline Phone Number

We will forward you call to the ACAS helpline contact phone number
Click to call 0845 459 7614

What do ACAS do?

ACAS provide free expert support and advice on effective solutions within the workplace.  They offer impartial advice about good practice in a company.   Employees are encouraged to have healthy working relationships and environment, so they can preform their jobs at their full potential.  ACAS want companies to succeed so that the UK economy can grow and support further jobs for people within the UK.

The Advisory, Conciliation and Arbitration Service (ACAS) provide an impartial service to employers and employees, free of charge.  They aim to ensure you know your rights and employment law, especially when things go wrong.  It is the ACAS aim to try and help employers and employees resolve workplace issues and job problems.

Can ACAS help me?

The mission of ACAS is to improve the economy in the UK.  For every £1 they spend, there is a £13 benefit the the UK’s economy.  ACAS will aim to help you if you are an employer or employee within the UK.

Services to employers

  • We provide statutory Codes of Practice
  • Impartial advice and guidance
  • Assistance in writing an employment contract
  • Information on how to handle discipline & grievance
  • Tailored training for employers
  • ACAS Learning OnLine site
  • Free impartial advice
  • In-depth projects for complex business solutions
  • Conciliation to help individuals reach a mutually acceptable solution
  • Collective conciliation to help with groups of employees
  • Train staff to become accredited internal mediators
  • Assistance with policies
  • Identify potential employment issues
  • Commission research and consultancy with partners
  • Publication of papers to stimulate debate
  • Events with speakers of leading names in employment

Services to employees

  • We provide advice on Codes of Practice
  • Impartial employee advice and guidance
  • Assistance in understanding your contract
  • Information on how to react to discipline & grievance
  • Conciliation to help find an acceptable solution
  • Assistance understanding policies
  • Identify if you are potentially being treated unfairly
  • Support up to tribunal

Video by acasorguk

ACAS helpline number for employees

The helpline for employees is open between Monday and Friday, during work hours.  You can call 0845 459 7614 and we will forward your call to the ACAS helpline directly.  Most of the ACAS services to employees are free of charge and you can speak to someone straight away about your problem or query.  The helpline staff are very knowledgeable and full trained on employment law.

Discipline and grievance – Acas Code of Practice

Unfortunately, most employees or past employees only turn to ACAS when they have been suspended, have a grievance or are undergoing disciplinary.  ACAS provide a Code of Practice on disciplinary and grievance for practical guidance.  Although the Code of Practice is not a legal obligation as standard, it does become a legal obligation at an employment tribunal if your employer has not followed the Code of Practice.

You can download a current copy of the ACAS Code of Practice from the ACAS website.

  • Try ans solve any grievance or disciplinary issues informally
  • It is a legal requirement to take the ACAS Code of Practice into account at tribunal
  • You can be awarded up to 25% if your employer has failed to comply with the Code of Practice
  • If is important you follow every oputuniuy to resolve an issue before tribunal
  • Minor misconduct or poor performance is best dealt with informally
  • Investigations should be carried out to establish all the facts

Video by acasorguk:

Problems at work and how ACAS can help

Good relationship at work are imperative to your work place environment.  ASAC will help support you in raising issues positively with you employer, to keep your work environment positive and productive.  Issues at work should be dealt with in a very matter of fact way, without negative emotion.  Once you have your advice from ACAS you will feel more empowered to make the relevant queries at work and initiate positive changes.

ACAS can help with subjects such as:

  • Checking if you are receiving the National Minimum Wage
  • Checking if you are receiving the National Living Wage
  • Support with pay deductions
  • Confirming how many holidays you are entitled to
  • Understanding redundancy rights
  • Queries about your working hours
  • Discipline & grievance procedures
  • Checking your notice periods and final pay
  • Questions about zero hour contracts
  • Support with equality and discrimination
  • TUPE from one company to another


The ACAS download procedures and help guides

The ACAS website is a wealth of knowledge about employment law and good practices.  They offer publications on:

  • Recruitment and induction
  • Contracts, terms and conditions
  • Managing performance and payAbsence management
  • Discipline and grievance
  • Equality and diversity
  • Health, work and well-being
  • Managing disputes and conflict
  • Redundancy, restructuring and change management
  • Time off, holidays and flexible working
  • Communications and consultation
  • Supervisor and line-manager skills


Video by acasorguk:

ACAS Helpline Phone Number

Helpfully, the ACAS helpline phone number is open Monday to Friday 8am – 6pm.

ACAS Helpline Phone Number

We can forward your call to customer services, by using the number below.

Click to call 0845 459 7614

Calls to 0844 and 0845 numbers cost 7p per minute, plus the standard telephone access charge for you telephone provider.  Number Search is a call connection service.  Hence, we are not associated with the businesses, companies or organisations listed in our directory.

Euston Tower
286 Euston Road

ACAS Helpline Opening Times

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday Closed Closed
Sunday Closed Closed