Calls cost up to 7p per minute for 0845 and 0844 numbers, plus your telephone company’s network access charge.

TUI Customer Services Number

We will forward you call to the TUI customer services phone number
Click to call 0845 459 6007

About TUI Customer Services

TUI used to be known as Thomson Holidays and is based in Luton, UK.  The formally Thomson Holidays only recently started trading as TUI on the 18th of October 2017.  Thomson Cruises was also renamed to Marella Cruises.

Although Thomson holidays has rebranded to TUI.   Their customer services are still the same.  TUI take a invested interested in their customer’s welfare, holidays, travel and customer experience.

Getting help from TUI customer services

It is important to TUI that they have high customer satisfaction.  If you have anything you would like to speak to them about, do not hesitate to give them a ring and make your request clear.

When calling TUI, ensure your call is directed to the right department by specifying what you call is about.  You can speak to TUI about:

  • Holidays
  • Flights
  • Cruises
  • Group bookings
  • Requests and requirements
  • Complaints
  • Weddings and vow renewals
  • Travel updates
  • Problems whilst on holiday
  • Praise and feedback
  • Luggage problems
  • Flight delays

TUI best holiday deals

TUI provide some great value package holidays and all-inclusive holidays. In addition, TUI have a long established reputation for offering excellent holiday deals and some exclusive destinations.  They offer hundreds of holidays from supreme,  adult only, family orientated and bargain holidays.

TUI are always offering outstanding deals and latest offers on their holidays and travel.  So if you spot a huge discount, contact them straight away to book your holiday at a great price.  Holiday discounts greatly depend on the destination you are traveling to and the time of year.

Tips to getting a good holiday bargain:

  • Book your holiday as soon as possible in advance
  • If you can, travel when everyone else’s kids are in school
  • January and February are the best months to get good holiday deals
  • Buy flights as soon as you wake up
  • Start a long haul flight from major cities, such as London
  • Sunday nights in hotels are cheaper
  • Fly as early as you can in the morning
  • Weekend breaks to business cities are cheap
  • Check out the Black Friday Deals in November

TUI Latest Travel Information and Updates

TUI list travel updates on their website.  It is good practice to check the travel updates, unto a week before you travel.  They can include delays, warning, health issues, advice, security issues and scams.

We recommend you use the flight status page on the TUI website, to check your holiday flight before your travel.  Just go to the TUI website and locate their flight status page.  Once you have entered your flight number, flying from or flying to credentials, the page will give you live information related to your flight.  It is recommend to check your flight status one day before you travel and before you leave for the airport.

If you make an account on the TUI website you can ‘Manage my booking’ to manage your holiday and travel.  Managing your booking online will allow you make changes to your holiday or add on extras.

TUI flying with children

Every airline has different specifications and information about flying with children.  It is also crucial to know the required documents when flying with children that are not your own, even if you are your family.

TUI want you to have a stress-free holiday experience when travelling with children.  Their customer services can help you with any concerns about traveling with your child or children.  Children must be 14 or over to travel without an adult.  Children must be under the age of 2 on the day your return to be classified as an infant.  Pushchairs are always free luggage.  All children must have their own passport, including all babies.

TUI aims to:

  • Recommend family friendly hotels
  • Ensure you have all the support you need
  • Find the best kids clubs hotels
  • Make travelling with your children affordable
  • Ensure your children have fun
  • Given child friendly food

See their family holidays

How do I cancel my TUI holiday?

If you booked your holiday online, yo can cancel through the online ‘Manage my Booking’ system.  If you booked your holiday using a travel shop or contact centre, phone the TUI customer services.  They will assist you with your holiday cancelation.

How much is it to cancel my TUI holiday or travel?

There is a sliding scale calculation on the cost to cancel your holiday.  The closer you are to your holiday, the more money you will lose.  You can ask the TUI customer services for a full breakdown of costs of a holiday cancelation.

If you have travel insurance and you are canceling for medical reasons.  The cost of your cancelation maybe covered, but only if the medical reason was not apparent when you booked the holiday.

TUI complaints

Do you feel disappointed in a your TUI experience and would like to give them feedback or make a complaint?  Know your legal rights, document your issue and gather any evidence you can, such as photographs, video and witness statements.

TUI will do everything they can to process and investigate your complaint.  All complaints must be factual, documented and evidenced.

TUI complaints:

  • TUI must provide services to a reasonable standard
  • Get legal advise if your complaint concerns illness or injury
  • If you are on holiday, let a representative know straight away
  • After you return, contact customer services as soon as possible

TUI Customer Services

Additionally, On the TUI customer services are open Monday to Friday 9am – 7pm, Saturdays 9am – 6pm and Sundays 10am – 5pm.

TUI Customer Services

We can forward your call to customer services, by using the number below.

Click to call 0845 459 6007

Calls to 0844 and 0845 numbers cost 7p per minute, plus the standard telephone access charge for you telephone provider.  Number Search is a call connection service.  Hence, we are not associated with the businesses, companies or organisations listed in our directory.

After Travel Customer Support
Thomson Holidays
Wigmore House
Wigmore Lane

TUI Opening Times

Day Opens Closes
Monday 9am 7pm
Tuesday 9am 7pm
Wednesday 9am 7pm
Thursday 9am 7pm
Friday 9am 7pm
Saturday 9am 6pm
Sunday 10am 5pm